Positive dental review response examples: friendly, short and private
Five-star reviews feel safe to answer warmly. But a warm reply can still confirm that the reviewer is your patient, and that's the part to avoid. The ADA's advice for positive reviews: “it's best to simply say, 'Thank you!'” (ADA)
Why “Thanks for coming in!” is a problem
The ADA lists “Thank you for coming in,” “We appreciate our patients” and “We love treating your kids” as replies that “can violate HIPAA,” because each one confirms the person was seen at your practice. Thank people in person at their next visit instead, “but never online.”
12 safer replies to positive reviews
- Thank you!
- Thank you for taking the time to leave a review. We truly appreciate it.
- Thank you for the kind words!
- We appreciate you taking a moment to write this. Thank you.
- Thank you! Reviews like this mean a lot to our whole team.
- Thanks so much for sharing this.
- Thank you for the five stars!
- We're grateful you took the time to write. Thank you.
- Thank you! Our team works hard and it's great to read this.
- Thank you for the thoughtful review.
- Thanks for the encouragement!
- Thank you for recommending our office.
Sign each one the same way, e.g. “— The [Practice] team.” Avoid a personal greeting with the reviewer's name.
Things to leave out, even in a happy reply
- The reviewer's name (“Thanks, Maria!”)
- The service (“Glad you love your whitening!”)
- Future visits (“See you in six months!”)
- Family members (“Your kids were great!”)
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